ELECTRONICS SYSTEM SUPPORT TECHNICIAN

ESCONDIDO UNION SCHOOL DISTRICT

CLASS SPECIFICATION

SALARY RANGE 43

DEFINITION

Under general supervision, performs a wide variety of skilled journey-level electronics technician work; coordinates with other skilled trades and departments to resolve cross-platform issues and troubleshooting of inter-connected devices; monitors and/or trains semi-skilled maintenance workers and end-users on existing, or newly installed, equipment; performs maintenance, implementation and software configuration on a variety of network based systems such as: VoIP phones, fire alarm systems, intrusion alarm system, paging/intercom systems, PoE clocks, and other electronic systems and surveillance equipment. Performs other duties as assigned.

The typical duties and employment standards are representative of positions within this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the specific position.

TYPICAL DUTIES

Install, configure, repair, maintain, assemble, test, and diagnose a wide variety of low voltage systems including fire, security entry/ exit, VoIP, public address/ intercom, bell schedules, IP video surveillance, PoE clocks, projectors, and data cable/ port infrastructure fabrication and termination.

Troubleshoot, repair, replace, and configure VoIP system devices. Ensure ongoing updates to staff changes and extensions as needed through Mitel Connect software. Make adjustments in programming to affect desired incoming call traffic for administration and site staff. Configure system adjustments for new and abandoned devices. Troubleshoots/ resolves network-connected devices. Fabricates/ terminates communication lines and ports as needed.

Troubleshoot, repair, replace fire system devices and provide technical support on replacement procedures. Make adjustments and maintain office RCC/FACP panels. Train staff on RCC/FACP functions for monthly drills. Troubleshoot issues on system and repairs/ replacements with device configuration as necessary. Test for functionality as needed. Maintain tracking for semi and annual testing certifications as required by the local fire marshal.

Provides technical assistance and training in the operation of equipment.

Installs, upgrades, repairs, troubleshoots and maintains the computer, peripheral equipment and associated data networks for electronic units as assigned.

Install, troubleshoot, repair, replace, and configure existing and new security systems as needed. Assist with design system layouts, install IP-based security panels and communication devices. Provide Ethernet cabling and terminations of cables using Telecommunications Industry Association (TIA) standards. Test and program staff user codes. Maintain database and perform adjustments as needed. Monitor maintenance alerts for remote and preventative maintenance.

Troubleshoot, repair, replace, and program paging/ intercom/ bell system. Configure bell schedules unique to each site as needed. Make necessary changes to speaker output coverage as needed. Train staff on end-user functions for schedule monitoring. Troubleshoot, repair, or replace field devices and communication wiring as needed.

Coordinate with IT engineers for needed configuration adjustments.

Troubleshoot, repair/ replace IP-based surveillance camera equipment. Test signal and power connections to network based equipment. Proactively monitor camera outages/ connections and update video management system as needed. Make necessary adjustments as needed for camera view coverage. Fabricate, terminate, and/ or install communication wiring when necessary utilizing Telecommunications Industry Association (TIA) standards. Check and maintain camera functionality via software and monitoring/ test equipment.

Install, troubleshoot, repair, and/or replace PoE clock systems and devices. Install new, or replacement clocks per site system configuration. Install Ethernet cabling for PoE clocks. Fabricate/ terminate communication cabling utilizing the Telecommunications Industry Association (TIA) standards. Maintain and adjust master clock transceivers.

Troubleshoot, install, repair, and/or replace projectors. Install new/ refurbished projectors. Configure and make necessary adjustments for proper display. Maintain, install or replace filter assemblies and bulbs as needed. Run communication cabling to laptops and source devices as needed.

Orders and installs replacement parts or components or forwards to authorized service agency for repair.

Operate a variety of tools and electronic testing equipment such as drills, wrenches, cable locators, voltmeters, soldering irons, multi-meters, power analyzers, digital probes and signal generators; operate a computer and assigned software; drive a vehicle to conduct work.

Maintains shop including cleaning and organizing tools and shop equipment. Plan and lay out work on assigned work orders; make rough sketches and working drawings; work from oral and written instructions, work orders, technical manuals, shop drawings, wiring diagrams, blueprints, schematics, specifications and catalogs.

Receives and responds to work orders; monitors inventory levels; contacts vendors to request quotes, pricing and product information. Picks up and delivers electronic equipment; receives and tests new equipment.

DISTINGUISHING CHARACTERISTICS

The Electronics System Support Technician classification performs skilled journey-level electronics system support work in the installation, repair and monitoring of electronic, communication, security master clock, telecommunication (phone) and fire detection systems and related equipment. The Computer Technician II performs technical and complex work to assemble, install, upgrade, repair, and maintain a variety of multi-platform computers and peripheral equipment with minimal supervision and direction. The Maintenance Worker I independently, or as a member of a work crew, performs a variety of moderately difficult semi-skilled maintenance and repair tasks of District facilities and equipment. The Maintenance Worker II frequently assists and performs skilled maintenance, repair and construction tasks in one or more of the trades areas, under close supervision of a journey-level trades person and performs moderate to complex semi-skilled tasks independently or as a member of a work crew.

EMPLOYMENT STANDARDS

Knowledge of: Standard methods, codes, materials, practices, tools, and equipment used in the electronics technician trade; basic tools and procedures used in other/related trades; safety practices necessary around tools and materials and for performing work with heavy physical requirements. Local Area Network (LAN) concepts, operations, and troubleshooting techniques including TCP/ IP protocols.

Ability to: Demonstrate proficiency in performing skilled electronics system support work; understand the principles of the electronics trade at a level sufficient to identify problems and perform tasks safely and completely; operate a personal computer, electronic systems and related software; use required hand and power tools and equipment; draw rough sketches of electronics projects; read and work from sketches, plans, drawings, schematics, technical manuals, specifications and blueprints; work cooperatively with co-workers, site and District office staff, students and others; communicate clearly and effectively; understand and follow oral and written directions; maintain records; schedule and perform work to meet established timelines; work independently with little direction; learn characteristics of a wide variety of types and makes of electronic equipment; operate trucks and other vehicles; learn and perform duties of other trades if assigned; serve as assistant or lead on larger projects.

Essential Physical Activities and Work Environment: Sufficient stamina to stand, walk, sit, climb, kneel, crawl, reach, twist, crouch, squat, balance and bend on daily basis for eight to ten hours a day; strength to regularly transport objects weighing up to 75 pounds and occasionally up to 100 pounds (e.g. large back up batteries) with assistance; mobility to climb and descend ladders; subject to working in high, precarious places; sufficient finger dexterity to write and keyboard, and grasp, push, and pull hand and power tools and heavy equipment and objects; sufficient stamina to perform heavy manual labor on a daily basis; sufficient dexterity to working in confined areas; sufficient hearing and speaking to give and receive instructions; and vision sufficient to read fine print and see small electronic parts.

Work is subject to exposure to electric shock, poor ventilation, fumes, solvents, dust, dirt, odors, and noise. Work is conducted occasionally in adverse weather conditions, and is performed in both indoor and outdoor environments. Work is subject to traveling to District sites. This job generally requires 10% sitting, 30% walking, and 60% standing.

Typical Background: Any combination of training and experience that demonstrates the knowledge and abilities to perform the typical duties. A usual way to obtain the knowledge and abilities would be graduation from high school and one of the following that leads to skilled or journey-level equivalency: At least four years of progressively responsible work experience in the electronics technician trade, or trade schooling and experience, or a formal apprenticeship. Experience with Local Area Network (LAN) and VoIP is preferred.

An alternative pathway includes any combination equivalent to graduation from high school and the completion of an approved technical school and at least two years of progressively responsible work experience in the maintenance and repair of computer, telecommunication, audio/video and/or other related peripherals and equipment with A + certification prior to the completion of the probationary period; A+ certification at the time of hire is preferred. An additional two years of direct work experience may be substituted for the completion of technical school.

Licenses and/or Certificates: Possession of a valid Class C California Driver’s license. Must meet District vehicle and liability insurance requirements. May be required to obtain job-related certificates after appointment.

Qualifications: In order to be considered qualified for a vacancy in this classification, a candidate must possess the required background and successfully demonstrate such background, knowledge, skills and abilities through an examination process.

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Revised November 1994 – JW. Adopted by Personnel Commission November 17, 1994. Revised June 2001 – JW/JC. Approved by the Personnel Commission on 7/26/01
Revised January, 2009: AT. Approved by the Personnel Commission on January 15, 2009.
Revised 07/24/2009-AT
Revised 4/2017 –DB Approved by the Personnel Commission on 4/27/2017
Revised 7/2022 – DB Approval by the Personnel Commission on 9/15/2022.